If you need to purchase a support incident for an old products version. Check requirements, benefit activation Link support benefits and then submit your New Azure technical support request or check an existing request.
After completing online submission you will be contacted by a Microsoft support professional. Requirements :. However, they can choose to send the reseller relationship link with or without DAP attached. Advisor partners need to setup delegated administration at the customer level, per customer. View Customers , Request a relationship and email the customer global admin — More information.
The partner Admin or Helpdesk Agent user opens the customer in Partner Center and selects the relevant workload e. Azure, Dynamics and creates a new request. Signature support, Advanced Support for Partners. This is a one-off activity because the support contracts will be associated to your sign-in for future requests. Cloud Solution Provider usin g Partner Center. See Azure CSP support overview.
Adding a Signature Cloud Support contract. Competency partners must have the Signature Access ID and Contract ID or already have the benefits linked to their sign-in, before they can submit a new support request.
Action pack partners or competency partners who have used their signature 20pack or 5pack should compare partner support plans or review Azure support plans. Link Support Benefits. Start by opening the customer from Partner Center, then Link support benefits. A partner user with the Admin agent security role searches Customers. Open the Customer, select Service requests and New Request. Your support contract will already be associated to your account.
If you have not previously used your Access ID and Contract ID for the account you use to sign-in to Azure, please follow the steps below.
Click the Link button and you should see the IDs greyed out and the green text Contract linked. The support contracts are now associated with the Sign-in account. Click the blue text Create a support request to continue and create a support request.
Linking the support benefits is a one-off activity because the support contracts will be associated to your sign-in information for future requests until benefits expire or no support incidents remain. Start by opening the customer from Partner Center, the azure portal is opened. For issue type Technical, you select the support contract added via Link support benefits see above. A partner user with the Admin or Helpdesk Agent security role searches Customers. Select Issue type Technical , then select your Subscription, Service etc.
Support plan will display any Support benefit you previously added via Link support benefits. Cloud Competency partners should use Partner Signature Unlimited and non-cloud competency partners should use Signature 10pack or 5pack.
After selecting a support, select Severity, Problem type, Details, Time frame and upload a file if required. Requesting access ID and contract ID. Back to top. CSP and Indirect providers are enabled with delegated administration for all their customers by default. Enabling Delegated administration at the customer level. See Help for partners. Enabling Delegated administration at the user. By default, Partner users cannot help customers. Enable the partner user to support your customer by assigning the admin agent security role for users on your partner tenant.
Here's some guidance:. You can also earn more about getting technical support for on-premises or cloud products. Use the following steps to submit a request activation or user assignment is not required.
Sign in to the Partner Center dashboard. On the bottom right of the page click Submit technical presales and deployment request to submit your request. Go-To-Market features offer additional marketing resources, offers, programs, and assistance that may be available to you. The types of offers available depend on your specific partner level and any competencies you may have already obtained. To activate any go-to-market offer or program, you must first assign a company marketing contact.
This contact will receive follow-up communications about your active Go-To-Market offers. To add or update your marketing contact information, go to the top of the Go-To-Market page, then select Add , Update , or Change. Now, do the following steps:. Select a user from the list. Provide an email address for the user that's different from the email address associated with your company's Partner Center account. We will email instructions for using your Go-To-Market offer to your designated marketing contact's email address.
Provide the contact phone and preferred language for this marketing contact. After you finish entering this information, select Assign user.
After you update your marketing contact, find the Go-To-Market offer you want to start using, then select the down arrow at the far right of the row to expand the offer's details.
It can take several days to email instructions to the assigned marketing contact and activate a Go-To-Market offer.
Once the offer is activated, you will see changes on the Go-To-Market page. In the Status column, you will see the offer change to Active. We do not create a support request because we do not complete the process. The information we need is displayed at Step 2.
Open Support for Business and select Windows 10 and enter dummy information. If your support contract is already associated to your account, you should see support incidents displayed. For on-premises support, you should see the Partner Support contract displayed unless it is no longer valid including the start date, end date, and incidents remaining.
If you need to associate your support contract, expand "Do you need to purchase or add more support plans" and select the Add Contract button to enter your Access ID and Contract ID. Expand the Would you like to see unavailable support plans? You will only see Partner Support displayed here if the contracts have expired, you have no incidents remaining or you selected an old on-premises product see Microsoft Product Support On-premises above.
Gold or Silver competency partners can use Signature Cloud Support for technical support on cloud products. Action Pack partners are not eligible for Signature Cloud Support unless they earn a competency. When using the using the Azure portal. If your support contract is already associated with the account, you will see an error message "Access ID is already associated …" when you add the Access ID and Contract ID.
CSP partners creating Azure requests may use the "Cloud Solution Provider" support plan without adding a support contract. When you select the relevant workload, the workload-specific portal will be opened, and you add a support contract and create a request. You may see the error message This Access ID is already associated to an account. This error message is invalid and should be ignored.
We have requested for the error to be disabled and replaced with a useful diagnostic error message. December 11, at am. Turab, sorry for a late reply. Turab Garip says:. January 26, at pm. Russell says:. June 13, at am.
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